Our Contact details:
Amherst Enterprises Limited
70 Kingsgate Road Kilburn London NW6 4TE United Kingdom
Phone: 020 7328 9792
Fax: 020 7209 2704
Email: orders [at] amherst [dot] co [dot] uk
VAT Registration Number GB 577 2316 26
Company Registration Number 2615762
If you have any suggestions or comments please email us at orders [at] amherst [dot] co [dot] uk.
Making A Purchase
You can order items from this web site, or by phoning us, or by faxing or posting a purchase order to us.
We accept credit/debit card payment. We will charge your card in pounds sterling. Your card company will translate this into your card's currency at prevailing exchange rates.
We accept Visa, Mastercard, Switch/Maestro and American Express.
You may send your credit card information via phone, fax, post or over the Internet. All credit card details are kept securely.
Shipping And Handling
We generally send out items via the postal service or Parcelforce.
Shipping charges usually vary from 2 pounds to 15 pounds depending on the weight of your order.
For international orders, we may choose to use a well-known international courier such as UPS, especially to countries where the postal service is known to be insecure or unreliable.
For larger international orders, be aware that we will have to get accurate pricing from UPS for shipping your order, and this may differ from the price automatically charged by the web site. In this case, we will always contact you to let you know what the costs and shipping options are before we charge your credit card.
We will normally send your order to you in 3 business days, although we can not always guarantee this.
If you have a deadline by which you must have the goods, please make this clear at the time of ordering and we will do our best to help you.
If there is a long delay in shipping your order, we will not charge your credit/debit card until we are ready to send your items to you.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 17.5% VAT is added. Non-UK/EU orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
All of the items we sell come with 12 months, "Return To Base" warranty. Obviously this does not include accidental damage or mis-use.
"Return To Base" means that if it's faulty, you have to send or bring it back to us, as opposed to us coming out to you to fix it.
Please contact us before sending items back under warranty, and in any event, include details of who sent the item, what the fault is, and ideally, your invoice number or date of purchase.
If you need to contact us, please email us on orders [at] amherst [dot] co [dot] uk, alternatively, you can call on 020 7328 9792 (International +44 020 7328 9792) or fax us on 020 7209 2704 or write to us at 70 Kingsgate Road Kilburn London NW6 4TE United Kingdom
Amherst Enterprises Limited do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
If you need to return something because it is faulty, please ensure that you put a copy of the invoice, or at least your invoice number, and your name and address in with the items being returned, along with a description of the fault.